Latest in: Customer Experience (CX)
12 tips to consider when designing an online gym class booking experience. A personal story of bad UX and frustration trying to sign up for gym classes.
An overview of the frustrations I had with delivery of goods by DPD couriers and the poor customer service experience that accompanied it.
An overview of the frustrations I had dealing with O2 Broadband and the poor business logic and customer experience that accompanied it.